Global Hi,Welcome to Gravitylink Store
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  • How do I Register for an Account?
    • 1.Click the “Log in” button in the upper right of the website to enter the account login and registration page.
    • 2.Click the”Register” button, fill in your email address and click “Send Verification Code”. Please have entered the correct and valid email address in order to receive the verification code normally.
    • 3.Enter the verification code and password, confirm and click”Register” button.
    • 4.Register successfully, please keep your password safe.
  • What Should I do if I Forget the -Password?
    • 1.Click the “Log in” button in the upper right of the website to enter the account login page. Click “Forget Password”.
    • 2.Fill in the email address you used for registration and click “Send Email”.
    • 3.Login your email and click the link to reset password.
    • 4.Enter new password and confirm it. Click the “Change Password” button to successfully reset your password.
  • How do I Change My Account?
    • Please use correct and valid email address when registering. The account cannot be changed after registering. You can use a new email address to re-register for a new account.
  • Pre-sale
    • 1. Due to the huge market demand of the pre-sale products,  it is difficult to balance the production. In order to satisfy every client as much as possible, pre-sale will be used when out of stock. By collecting customers demands for fast distribution, pre-sale requires you to pay in advance, with the payment amount in two ways: full or partial, based on the actual pre-sale page information. We will ship the product on the promised time after you successfully complete the full payment.
    • 2. Pre-sale delivery time: Orders containing pre-sold items will be shipped as promised after your successful payment. If the pre-sale order contains other goods or gifts, it will be combined with the pre-sold goods according to the promised time. For the specific delivery time, please refer to the real-time pre-sales page prompt.
    • 3. You can reserve a reminder before the pre-sale starts. We will send you an email reminder 1 day and 15 minutes before the start of the event to help you participate in the pre-sales campaign on time.
  • Online Purchase
    • 1.Register and login our online store.
    • 2. Select the product and add it to shopping cart, click “Pay”.
    • 3.Confirm the order, and fill in the delivery info.
    • 4.Select payment method, and complete the payment.
  • Offline Purchase
    • Offline purchase services will not be provided to individual clients. VIP Clients can contact us for offline bulk purchase through(852)31159335 or sales@gravitylink.com.
  • Payment
    • 1.What are the Supported Payment Methods?
      • a. PayPal
    • 2.How Long is the Payment Due Time?
      • When submitting the order, you have 60 minutes to complete the payment, after which the order will be automatically closed.
    • 3.Does it Support Cash on Delivery?
    • Temporary payment methods are not supported for cash on delivery.
    • 4.Can I Pay it with My Bank Card?
    • Banks supported by our payment methods are determined by Paypal third-party service platform. There maybe some changes, please refer to the actual payment page information. PayPal supports UnionPay, Visa, MasterCard.
    • 5. Why is my order status not show when I 've paid for the order actually?
    • The status maybe in delay because of the payment platform update the info not immediately. We suggest you check later. If you have confirmed the payment, please send the relevant payment certificate to our customer service for checking.
    • 6.Can I Change the Payment Method?
    • You can change payment method as you wish before you complete the payment. Enter “My Oder”, select the order to be re-paid, click the “Pay” button, and re-select the payment method.
    • 7.Can I Choose to Pay Again after Payment is Overtime?
    • After the payment is overtime, the system will automatically release the order inventory, which requiring you to re-order and pay directly.
  • Invoice
    • We provides an electronic version of invoice by default. The invoice will be sent to your email address when your order is successfully shipped.
  • Order Status+
    • After the order is generated, you can login to the website at any time, click “personal center”, “my order”, and click on the order details to view the order information and status.
  • Change Order
    • 1) You are free to modify the order information before the order is submitted.
    • 2) Orders paid but not yet shipped, you can contact our customer service for modifying the order information.
    • 3) Orders that have been shipped will not be able to do anything with that order.
  • Cancel Order
    • 1.Orders not paid or not yet shipped, you can visit the online store, click the “Cancel Order” button on “My Orders” page to cancel your order. We will immediately suspend your order processing after receiving your cancellation request.
    • 2.If your order has been shipped, the order cannot be canceled. Please follow the after-sales service policy to apply for a return.
      Tel:(852)31159335
      Email support@gravitylink.com 
      Online Chat:Chat online at the bottom right corner of the page
  • Merge Order
    • Our online store does not support merging or splitting orders. Please place orders based on the receipt information.
  • What is VIP Client?
    • To get certified as our VIP client, you will be provided with more priority services and enjoy the VIP price that applicable to business procurement.
  • How to be VIP Client?
    • Enter our online store, Click “VIP Client” at the bottom of the page, fill in the related information as required and submit the application. We will complete the review and feedback within 3 working days.
  • Payment Procedure
    • Add items to the shopping cart —— Fill in the delivery information and submit the order —— Choose PayPal as payment method —— Sign up for a PayPal account or pay directly with a debit card / credit card.
  • About Credit Card
    • 1.Please ensure that your credit card can be used for online payments.
    • 2.You have to activate international payment function for your credit card in order to use PayPal for payment.
    • 3.Make sure the credit card has enough credit limit.
    • 4.Some credit card issuing banks may charge a handling fee for the transaction. Please consult the issuing bank for details.
    • 5.When you add a credit card, PayPal may temporarily charge your credit card for $1 USD to ensure that the credit card information you entered is valid. Please note that this $1 USD is only a temporary charge and will usually be refunded to your credit card within a few minutes or days. The exact time depends on the bank and will not exceed 30 days.
    • 6.To further understand the instructions for using PayPal, please proceed to:PayPal Use Help