In Hong Kong regions, the delivery uses Deppon Express by default. You can receive the goods in the following two ways:
1) Deppon Express Package Self-Pick up
You can select the nearest Deppon Express Package Pick up Station to get your package by yourself. If it is not picked up for more than 7 days, the order will be canceled automatically and the payment will be returned to your account.
2) Deppon Express Delivery Service
Fill in the receiving address, and the goods will be delivered to that address by Deppon. Specific freight guidelines and network coverage refer to: Deppon.
3) If you fail to provide us accurate delivery information or there is no one receive the package, the package will be sent unsuccessfully. In that case, we shall, at our exclusive and absolute discretion, without prejudice to any other rights or remedies:
(i) We will send you an email to ask for contacting us within 3 days to arrange for another delivery, when the package failed it’s delivery twice. If we haven’t received a response from you within 3 days, or if the delivery fails again, we will treat this order as canceled and will charge you for any additional expenses and losses incurred as a result of inaccurate or lack of order information;
(II) We will dispose the unclaimed package in any way without any obligation and liability to you.
If you have any special requirements for shipping, please be sure to contact our customer service in advance for consultation.Please check the receipt information before payment. If you fill in the wrong address due to personal negligence, please contact customer service in time. We will try to contact you for the Express company to negotiate, but the risks and expenses arising from the address modification need to be borne by the customer. When ordering, please fill in your real name, delivery address and valid contact information; it is convenient for us to arrange package delivery in time.
Different batches of products have different delivery times. Please refer to the estimated delivery time displayed on the page when purchasing the product.For pre-sales products, we cannot promise to meet all orders that have been confirmed on the page and will reserve the right to reject, cancel orders and flexibly handle the quantity of product supply in specific orders. However, if this happens, we will promptly notify you.
1 .After the order is generated, you can login your account at any time, click “My Order” to check the detail delivery information.
2.After the packager is shipped, you will receive a notification email with the delivery tracking number. It may take some time to get the delivery info. Please check the official website of related Express after receiving.
3.You can also contact our customer service to check the order delivery status.
Checking and Signing
Please be sure to inspect the items ds when they are received; if you find that the delivery package is damaged or the itmes are damaged during transportation, please point out, take pictures, and reject them. Please call the official customer service after rejecting them.Please carefully check the invoice and the items and delivery note when you receive the package. If you find that the items are missing or damaged, please contact the official customer service immediately (that is, when the delivery staff is still on site).If you have signed yourself or signed by someone else, it will be regarded as that the quantity and items of your order are correct. To ensure your rights, we strongly recommend that you shall take a unpacking video.If delivery package are received abnormally, please be sure to contact customer service within 3 days after receiving.
The delivery charge is subject to the amount of the order page. Additional charges due to special circumstances are borne by the responsible party.